Shipping & return

Shipping & Return Policy

1. Shipping Policy

1.1 Processing Time

  • All orders are processed within 1-2 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

1.2 Shipping Rates & Delivery Estimates

  • Shipping charges are calculated based on the weight and destination of your order.

  • Local Delivery: 2–4 business days

  • International Delivery: 7–15 business days (customs clearance may cause delays).

1.3 Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can use the tracking number to check the status of your shipment.

2. Return & Exchange Policy

2.1 Eligibility for Returns

Your product may be returned or exchanged if:

  • The item is unused, unwashed, and in its original packaging.

  • The product is defective or damaged.

  • The return request is made within 7 days of delivery.

2.2 Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized products

  • Discounted or sale items

  • Gift cards

2.3 Return Process

  1. Contact our customer support and provide your order number.

  2. Our team will share the return address and instructions.

  3. Once we receive the product, our Quality Control team will inspect it.

  4. After inspection, a refund or replacement will be processed.

3. Refund Policy

  • Approved refunds will be processed within 7-10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable.

4. Exchange Policy

  • If you received the wrong size or a defective item, you may request an exchange.

  • Exchanges depend on product availability in stock.

  • If the requested item is not available, a refund will be issued.

5. Contact Us

If you have any questions regarding our Shipping & Return Policy, please contact us:

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